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Terms & Conditions 

Last updated: Dec, 2023





If, for any reason, you cannot attend a scheduled float time, feel free to cancel your appointment via our online scheduler or contact us at or by phone at 248-951-2634. We will be happy to help you reschedule.


Please be aware that Motor City Float reserves the right to charge a cancelation fee of $25 for each appointment canceled less than 24 hours prior to the scheduled start time.




Please let us know if you are unhappy with any product or service obtained at Motor City Float. We want to make it right!


For services received on-premises at Motor City Float, please let us know of any problems within seven days; for retail products purchased, please let us know within 30 days. We will provide rebooking, exchange, service credit, or refund according to the problem (at our discretion).


Motor City Floats does NOT provide refunds.  All sales are final.



Memberships require a full commitment to the membership initial signup. For example, Just Float membership requires a 5-month commitment. Once the 5-month commitment has been successfully met, then said membership can be canceled.  Membership must be canceled via email by contacting or by phone at 248-951-2634.


*Memberships will be automatically renewed until canceled.

Your privacy is critically important to us. At Motor City Float, we have a few fundamental principles:


This privacy policy has been compiled to serve better those who are concerned with how their 'Personally identifiable information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.


a. The Float HELM Service software we use for appointment bookings includes an OPT-IN box that allows Motor City Float to send reminders via text message, for example, appointment reminders, alerts, links to complete waivers or other forms, and updates about appointments and waitlists for services (collectively, "Reminders") as well as for letting customers know of discounted offers on services. By submitting your wireless number to the Services, you expressly consent and authorize Motor City Float to use your wireless number to send you information on discounted offers, reminders about your appointments, or other uses of the Service. The number of texts you receive for appointments will be determined by the Subscriber(s) with which you have made appointments. There will be a minimum of two SMS texts per calendar year pertaining to marketing campaigns. Messaging and data charges may apply to any text message you receive or send. Please contact your wireless carrier with questions about messaging or data charges.

b. Your use of the Services and receipt of text messages is entirely optional and will not impact your eligibility to use the Services or make appointments with Subscribers. You can unsubscribe from Reminders by replying STOP or UNSUBSCRIBE to any of these text messages. However, if you opt out of text messages on the Service, you will not have the benefit of receiving Reminders about your appointments. See our Privacy Policy for details.

What personal information do we collect from the people who visit our blog, website, or app?


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.


When do we collect information?


We collect information from you when you register on our site, place an order, subscribe to a newsletter, subscribe to SMS text, fill out a form or enter information on our site.


How do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

      • We will send no more than two SMS text messages per calendar year regarding discounted services

How do we protect visitor information?


Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We use regular Malware Scanning.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.


All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third-Party Disclosure


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Links To Other Sites


Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.


We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.




Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.


We have not enabled Google AdSense on our site but we may do so in the future.



California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:


According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.


Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:

      • By emailing us

      • By calling us

      • By logging in to their account



How does our site handle do not track signals?

We honor do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.



Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking



COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.


We do not specifically market to children under 16.



Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 48 hours.

We will notify the users via in site notification within 48 hours.


We also agree with the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.





The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.


We collect your email address in order to:


To be in accordance with CANSPAM we agree to the following:


If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.


If there are any questions regarding this privacy policy you may contact us using the information below.


1203 West. 14 Mile Rd.

Clawson, MI 48017

United States                 


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